Our goal is to provide you with unsurpassed technical support geared to your individual needs when using our products. Both before and after the sale, we want to make sure you’re completely satisfied with our dedicated services and that you will profit from using our software solutions.
We provide unrestricted support during the evaluation phase. It is important to us that you are able to work effectively with our products right from the start, and that their performance satisfies all your demands and expectations. Please do not hesitate to contact our support team to make sure that all your questions are answered.
We offer three different plans to ensure you receive the best-possible support and service for the products you’ve bought. Simply choose the plan support level – Bronze, Silver or Gold – that matches your needs and licensing arrangement within 30 days of purchasing the license. This way you’ll be sure to receive just the support you really need.
You’ll be provided Bronze-level support if you’ve chosen a simple license with no subscription. You can choose the Silver or Gold support level when you purchase a subscription at the time you buy the license. Take advantage of the added benefits that come with a Silver or Gold support-level subscription, including free support hours and discounts on other services.
You’ll never be put on hold at some call center when you call us. Instead your call will be handled in person by a qualified member of our staff. Because our products are generally employed in complex environments and often used in a highly demanding and sophisticated manner, our support team is not only trained in the operation of the products, but also have the skills of a software developer. This means you’ll always find a qualified and capable representative to handle even the most demanding integration and customization issues.
Our support team is there to assist you by email, telephone, remote support, and even on the ground at your facilities. Our ticket system manages your support requests and ensures that they are properly tracked and acted on at all times. As part of our support program you can even discuss, plan and initiate development services ranging from a specific project all the way to adapting or customizing the product.
Have some questions? Want to contact our support directly? Not a problem! You can reach our support daily from 09:00 - 17:00 hours (CET) by phone and outside these times via e-mail:
- +49 661 25100-0